We ship parcels from Monday to Thursday. On Friday we don’t process orders.
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Customer service

Don't hesitate to contact us if you have questions or remarks. We will answer your request as soon as possible. 

Please note that phone support is only guaranteed
- Monday to Thursday between 9am and 4pm
- Friday between 9am and 12am.

1 Shipping to USA
1.1 Do you ship to the USA?

Unfortunately we do not ship to the USA. 

We only ship our products to countries in Europe.

2 Invoice
2.1 Where can I find my invoice?

The invoice is sent with the first confirmation email.
That email is titled "Order Confirmation".
Please also check your spam folder. The email may be there.

3 Max. weight shopping cart
3.1 I cannot select a shipping option in the shopping cart

If you have a shopping cart of more than 10kg, you will not have the possibility to check a shipping option. For larger orders, please contact [email protected].