We ship parcels from Monday until Thursday. On Friday we don’t ship parcels. No shipments on 11/11, 25/12 & 01/01.
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Thank you for your interest in our products!
We process and dispatch orders from Monday to Thursday. No parcels are dispatched on Fridays.
Orders placed before 9:00 a.m. are normally handed over to the carrier on the same day. Orders placed after 9:00 a.m. on Thursday will be processed from the next dispatch day onwards.
No parcels are dispatched on 11 November, 25 December or 1 January.
Once your order has been processed, you will automatically receive an email containing a tracking code, allowing you to follow your parcel.
All stated delivery times are estimates and are expressed in working days. It is not possible to select a specific delivery date or time.
Our products are made with great care and love. Occasionally, an item may be temporarily out of stock or still need to be produced. In such cases, the dispatch of your order may be delayed.
Chocolate is sensitive to heat. During periods of high temperatures, we may temporarily postpone dispatch to protect the quality of our products.
The Chocolate Line cannot be held responsible for weather conditions at the delivery destination.
For home delivery, you can choose between:
We currently do not ship to the United States or Canada.
The order must initially be delivered to an address where someone is available to receive the parcel. Direct delivery to a collection point, parcel locker or delivery box, such as a Bringme Box, is not possible.
Following an unsuccessful delivery attempt, the carrier may offer you the option of collecting your parcel from a collection point or depot.
DHL Parcel usually delivers your parcel within 2 to 4 working days.
Final delivery to your home address may be carried out in cooperation with a local courier service.
If the first delivery attempt is unsuccessful, you will receive a notification with further instructions. Depending on the available options, you may be able to arrange a new delivery time or collect the parcel from a collection point.
Free standard shipping via DHL Parcel is available:
Free shipping may not be available for larger orders. Please contact us at [email protected] so that we can review the shipping options for you.
If your shopping basket weighs more than 10 kg, no shipping option will appear during checkout. In this case, please contact us at [email protected], so that we can arrange shipping separately.
DHL Express usually delivers your parcel within 1 to 2 working days.
The carrier will make a maximum of two delivery attempts. You will receive a notification with further instructions. Depending on the available options, you may be able to:
Deliveries usually take place between 8:00 a.m. and 4:00 p.m. This is only an indication. It is not possible to select a specific delivery time.
If you provide an incorrect or incomplete delivery address, you will be responsible for any additional shipping costs.
For orders with a value of up to and including £135, UK VAT at 20% will be charged at checkout instead of Belgian VAT.
For orders exceeding £135, you will not pay VAT to The Chocolate Line. In this case, import VAT and any customs charges will be collected by the carrier before delivery.
The £135 threshold is based on the total intrinsic value of the goods in the shipment. Shipping and insurance costs are not included in this amount.
More information is available on the UK Government website.
International deliveries are made under the DAP – Delivered at Place Incoterm.
The Chocolate Line arranges transport to the agreed delivery address. Any customs clearance fees, import duties, taxes or other customs-related charges in the destination country are entirely the customer’s responsibility.
The Chocolate Line will ensure that your order is dispatched on time according to the selected shipping method. We cannot be held responsible for failed or delayed deliveries when:
If the carrier returns the parcel to The Chocolate Line for any of these reasons, neither the contents nor the original shipping costs will be refunded, unless mandatory consumer law provides otherwise.
The customer will be responsible for the cost of a new order and a new shipment.
If there is a problem with your order, or if you receive a damaged or incorrect product, please contact us as soon as possible at [email protected] and include your order number.
For products to which the statutory right of withdrawal applies, you have the right to withdraw from the agreement within 14 calendar days without giving a reason.
The withdrawal period begins on the day after you, or a third party appointed by you who is not the carrier, receives the order.
To exercise your right of withdrawal, you must clearly notify us before the end of this period:
The Chocolate Line
Simon Stevinplein 19
8000 Bruges
Belgium
[email protected]
You may use the model withdrawal form, but you are not required to do so.
The right of withdrawal does not apply, among other things, to:
If you validly withdraw from the agreement, we will refund the payments received from you, including the cost of our least expensive standard delivery option. Any additional costs resulting from your choice of a more expensive delivery method will not be refunded.
The refund will be made no later than 14 days after we have been informed of your decision to withdraw and will be issued using the same payment method as the original transaction.
We may withhold the refund until we have received the goods or until you have provided proof that you have returned them, whichever occurs first.
You must return or hand over the goods no later than 14 days after notifying us of your decision to withdraw. You are responsible for the direct cost of returning the goods.
You are only responsible for any reduction in value resulting from handling the products beyond what is necessary to establish their nature, characteristics and functioning.
