Thanks for your interest in our products and services
Our webshop is closed until the end of September. If you have any questions about this, please contact [email protected]
We ship weekly from Monday to Thursday.
- Orders placed up to 9 a.m. will be processed the same day and will be delivered the following days.
- Orders placed up to 9 a.m. on Thursday will be processed the same week and will be delivered the following days. Orders placed after 9 a.m. on Thursday will be delivered the next week.
If you choose DHL Parcel, we can't announce a specific delivery date. If you choose DHL Express, delivery for Europe is scheduled within 1 working day.
We make every product with passion and love, but there is always a possibility that a certain product is out of stock or has to be produced. It is therefore possible that your package is slightly delayed towards delivery.
Despite using insulating packaging, our product is sensitive to heat. We can therefore not be held responsible for the weather at the location of the delivery.
In case of sunny weather, the delivery of the order may be postponed.
For delivery you can choose between:
DHL Parcel (For you) (BE-NL-DE)
DHL Express (Europe + US/Canada)
FREE SHIPMENT FOR SERVICE DHL PARCEL BELGIUM (€75) AND THE NETHERLANDS/GERMANY (MIN. €100)
DHL Parcel (For You) will deliver your package within 2 -4 working days. For delivery in Belgium DHL Parcel has a collaboration with Bpost. The delivery in Belgium will be performed by B-post. For Delivery in NL/DE the delivery will be done by DHL Parcel or the local shipper. At the first delivery attempt, DHL delivers your package to you or your neighbors when you are not home. After a failed delivery attempt, you will receive a notification with instructions. This allows you to provide a new delivery time or you can pick up the package at the DHL Parcel Shop. If an incorrect shipping address has been submitted, the buyer is responsible for the additional shipping costs.
DHL Express will ship your package in within 1 - 2 working day(s) for national shipments, for international shipments this will take 2 to 4 working days. The shipment is offered twice and you will also receive a notification with instructions. This allows you to pass a different delivery time, pick up the package at a DHL depot or service shop, deliver the package to your neighbors, ...
If an incorrect shipping address has been submitted, the buyer is responsible for the additional shipping costs.
Important for shipments to UK: If the order amount is below 135 pounds, the system will automatically replace the 6% VAT with 20% VAT which is required by Brexit regulations.
Don't hesitate to contact is via [email protected] if you have questions.
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day 1 on which you, or a third party other than the carrier and indicated by you acquires physical possession of the goods.
To exercise the right of withdrawal, you must inform us, The Chocolate Line, Simon Stevinplein 19, 8000 Bruges, Belgium, [email protected]) of your decision to withdraw from this contract by an unequivocal statement. You may use the model withdrawal form which can be downloaded HERE.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right of withdrawal does not apply to:
- the supply of goods made to the consumer´s specifications or clearly personalised;
- the supply of goods which are liable to deteriorate or expire rapidly;
- the supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.